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Customer Reviews

4.8 out of 5 Based on 514 Customer Reviews

I was taking my kiddo to College and he didn’t wanna drive th...

         
of Austin, TX
I was taking my kiddo to College and he didn’t wanna drive the Toyota Camry. I asked friends about transport companies and then I narrowed it down to seven before I went to Better Business Bureau. When I went there, a few of the companies were good, but the reason that I chose Sherpa was the guaranteed price 'cause the more I read, the more that people were angry about was the pricing.

I did it way in advance and so nothing happened for months. I was nervous and hoping that they didn’t forget me. Then I got a call from a really nice guy who said that he'd personally make sure that it would all go fine and it did. He was amazing. The driver that picked up the car and dropped it off was just kind and family, and it was 100% customer service oriented. I think if I had asked him for something, he would have jumped through hoops to make it happen.

The car was in excellent condition when it was delivered. What was funny is that I took the mileage from the time he put it on the truck to the time we picked it up and it didn’t move an inch. So, I don't even think he unloaded it. And even when he met with me, he put my car on the front because maybe it was just the way he was loading and unloading stuff. But I don’t think he ever had to take my car off the truck. The whole experience was nice. I would use Sherpa again and would be happy if I could even ask for that guy again as well.

Purchased a vehicle online and didn't wanna drive it, so I ne...

         
of Montpelier, OH
Purchased a vehicle online and didn't wanna drive it, so I needed to get somebody to ship it. Sherpa did an excellent job in handling my account, and the rep was very knowledgeable. The quote they gave me was very fair compared to some of the other one that I had received, and it was 100% accurate. The delivery guy called me up, and he couldn't come into the subdivision, so we met at local Walmart. Everything went great. The vehicle was in great condition when it arrived.

My daughter was relocating about 2,000 miles away. I looked a...

         
of AZ, AZ
My daughter was relocating about 2,000 miles away. I looked at a number of reviews online, and the Better Business Bureau rating for Sherpa was high with significantly more positive reviews than some of the other companies. I spoke with a gentleman on the phone who gave me an estimated quote, which turned out to be the accurate quote. Then, we corresponded by email, and then I called to make the final arrangements. Their price was a little bit higher estimate than other companies by a few hundred dollars. But because of the positive feedback that had been given by others, it justified the additional cost. The estimated transport was five to eight days. It would have been seven days, but there was some difficulty with the transport that was going to bring the part to my daughter's new residence, so it was eight days. I was very, very pleased.

I needed to ship a Range Rover from New York to where I am in Lo

         
of Baton Rouge, LA
I needed to ship a Range Rover from New York to where I am in Louisiana. I found Sherpa and they provided me an okay quote. My interactions with their reps were very good and they helped me with everything I needed to know. The move took three or four days and the driver they sent was excellent. However, they were supposed to give $100 in the mail for a gift card which I'm still waiting. Nevertheless, I'm very satisfied with Sherpa. I shipped my car last year with a different company and it was horrible. I had the perfect experience with Sherpa and I really enjoyed having this company.

A long time ago, I needed my car shipped from Seattle to New Yor

         
of Olympia, WA
A long time ago, I needed my car shipped from Seattle to New York. I did some research and found that Sherpa had good reviews. They moved my car from coast to coast and it was very good and stressless. The quote was right on and Bill, the driver, was excellent too. He was very nice and knowledgeable. Plus, he made it home before I did. My husband was at the house when he delivered the car, and everything was very easy, very perfect.

The person who helped me set everything up was great. She explai

         
of Phoenix, AZ
The person who helped me set everything up was great. She explained everything clearly. The timing or pick-up of the vehicle and the process of how it was done versus the other places that I spoke with made sense. I was leaving the country so I sort of needed everything to go smoothly. I spoke with four places including Sherpa and she was the only one who actually explained it. The quote that I was given versus what I paid in the end were exactly the same. It took a week to get everything from Phoenix to Atlanta and that was what they told me to expect so it was right on time. Somebody else received the car on my behalf. When I finally got to the car, there's a scratch on the inside of the window which wasn't there before but nothing to the point that I had to replace the window or anything. There was no other damage.

I looked at about five different transport companies but I li...

         
of Milford, NH
I looked at about five different transport companies but I liked that Sherpa Auto Transport was not a broker. The price that I was quoted was the same at the end. The final cost of service was much more expensive than other bids, but I went with them because I felt like my car would get here in one piece and not end up in Mexico. The driver was a very nice gentleman. As far as the vehicle, there was a couple places where the paint has come off but I'm gonna do touch-up paint. I'm not concerned about it at all. It's okay. And there were no dents. He was very careful with the car. I never had any qualms about when he picked my car up. I know it was in good hands. It was worth the extra money not knowing all these people are calling you out of New Jersey and you don't know who you're dealing with. And I have to make sure someone would show up on time, pick up my car, and deliver it on time. I'd recommend Sherpa to anyone transporting their car.

My experience with Sherpa went awesome. My husband and I sent...

         
of San Tan Valley, AZ
My experience with Sherpa went awesome. My husband and I sent a car to a friend from Arizona to North Carolina. Sherpa wasn't the cheapest, but for some reason, there was something that stood out to me when I was looking. Part of it was communication. They got right back to me and they followed up. Everyone I talked to was awesome. They had great communication. They told me what to expect and everything I needed to know. We were hooked up with the driver really easily, and then we got like $100 rebate back in the form of a gift card. So, everything was really good. The driver didn't keep in contact with me, but we had his information, and so we knew when he would be arriving. And everything on the other end went smoothly as far as my friend connected with him and got the car really easily. The car showed up in one piece.

When I was shipping a Ford Mercury Sable to my son, I looked at

         
of Rockford, IL
When I was shipping a Ford Mercury Sable to my son, I looked at 3 companies and went with Sherpa because of their 5-star rating and reliability. The reps I got in contact with were very friendly too. They did a good job and the car was delivered earlier than I was expecting them to. It was dirty, but it was in fine condition. I was very satisfied and I would recommended them to somebody else.

I was selling my vehicle to my daughter. I live in North Carolin

         
of Clemmons, NC
I was selling my vehicle to my daughter. I live in North Carolina and she lives in Denver, Colorado, and I just dreaded the prospect of having to drive across country. When I factored in the cost of airplane tickets on both sides and then warranty on the car and motel bills, going with a shipping service was the most cost-effective way to transport the car. Initially, I liked Sherpa's cost. I got several quotes from them on the low-average end and I heard that they had good ratings on the web. I went with them and it was an excellent experience.

Their driver, Sergei, was a wonderful gentleman. He was a very good communicator. He did a Google MapQuest and found a good point where I could take the car near my home at a local shopping center and meet him. There, he looked the car over and loaded it up. He told me exactly what he would be doing and that he would be in communication with my daughter in the Denver area. He did everything he said he would and I was very pleased. He delivered my vehicle in about 48 hours, which is wonderful, and the cost was exactly as quoted. Though there is supposed to be a Visa gift card coming my way, I haven't received that yet. Still, that's the only thing that's not completed with my transaction with Sherpa. Everything else has been done correctly.

We were moving from Idaho to San Antonio Texas and I sought tran

         
of Mountain Home, ID
We were moving from Idaho to San Antonio Texas and I sought transport service so I didn’t have to drive my car across the country. Sherpa seemed to offer the best arrangement and I went with them. Everybody was wonderful and they got me in touch with a great shipper. My 2013 Prius C was picked up and delivered on time. The quote they gave was on the money too. They were very professional and I couldn't be happier.

When I was shipping my car from California to Florida, I got in

         
of Palos Verdes Estates, CA
When I was shipping my car from California to Florida, I got in touch with Sherpa and I was able to speak to a person right away, where that was not the case with a lot of the other companies. The person I spoke with, Shane, was very helpful in explaining the entire confusing process. He knew I needed some time to think about it, but he was able to answer all of my questions. He told me he’d call me back at a certain time and he called me back at that time. He was very personable and he handled everything perfectly. I got the car on the ninth day and it was in perfect condition. Also, the driver stayed in touch with me the whole time. At one point they had some truck issues, but he was able to communicate with me regularly on that, so everything was great.

I was moving across the country and needed to ship a Honda Accor

         
of Queenstown, MD
I was moving across the country and needed to ship a Honda Accord. After looking at three or four shipping companies, I liked Sherpa's price and their good reviews. I went with them and speaking with their customer service agent was great. They were very helpful and reassuring and I knew everything that was going on. The quote they gave me was normal compared to other companies and it was completely accurate. Whenever I called to ask when my Accord would get to the destination, their transporter answered every call and question I had. Additionally, the car was fine when it arrived.

We shipped another car before and we had a very good experie...

         
of CA, CA
We shipped another car before and we had a very good experience with Sherpa. We were moving and we looked at different pricing. Sherpa had the best price and we knew they did a good job before, so we went with them. The interactions with the customer service reps were very positive and the one with the driver was great. He was fabulous.

The customer service representatives at Sherpa were good and we

         
of Rochester Hills, MI
The customer service representatives at Sherpa were good and we would recommend Sherpa. They picked the vehicle up on June 26th or 27th and they delivered it July, the Monday before the 4th. It was whatever they said and the driver was really good. He maybe didn’t understand English so much or I couldn’t understand his English, but he did a good job overall. The vehicle arrived in good condition and the final thing we paid was alright.

The representative from Sherpa that set up my transport was grea

         
of TX, TX
The representative from Sherpa that set up my transport was great. The driver was good too. We had very pleasant interactions. The delivery of the vehicle was smooth. It was in good condition and there were no issues. The cost was appropriate in relation to the quality of service that I received from Sherpa.

I shipped two cars from South Carolina to Texas. I looked at two

         
of Greer, SC
I shipped two cars from South Carolina to Texas. I looked at two or three companies and went with Sherpa because of the reviews. Their quote was pretty much in line with the other quotes but when I read their reviews, it seemed to me that everybody who had had an experience with Sherpa, it was positive, whereas some of the companies I looked at, there were always one or two that were not compliments.

Jessie was the one that helped me and she was outstanding and so was Antoine. What most impressed me about Jessie was that she explained everything to me so thoroughly. I never knew anything about the business of transporting cars and how it works, like the drivers bid and things like that. And she was so patient. She was just really good. But once the cars were delivered, we had a minor problem. My granddaughter who is 17 accepted the cars but didn’t know to get the bill of lading. It took a few phone calls and a couple of weeks before Antoine was able to get the bill of lading. One of Sherpa’s offers was that they would give me back a Visa gift card. It took a couple of weeks to get all that settled but it did eventually get settled. Everything was fine except the cars were dirty.

I shipped a BMW through Sherpa. Their rep handled the situation

         
of Nashville, TN
I shipped a BMW through Sherpa and their quote was good. Their rep handled the situation well and we had pleasant interactions. The delivery went easy and the whole process went really well. The condition of my vehicle upon its arrival was the same as when it was picked up.

Excellent service, highly dependable

         
of CHAPEL HILL, NC
I definitely give Sherpa Auto Transport 5 stars. We shipped a car from NC to WA. They gave clear information, the car transfer happened exactly as described by their professional staff, and it seemed flawless. I know a lot of hard work goes into each car transfer, so whatever they are doing, they’re processes and systems are working very well. I will be telling anyone who asks me that Sherpa is definitely the company to contact when you need to ship a car anywhere in the country.

We had a car over in Virginia with my daughter going to colle...

         
of Burke,
We had a car over in Virginia with my daughter going to college and she returned it back to California. Sherpa had the car shipped from Virginia to California. I looked at some of the reviews online and some fairly major organization had given them some good ratings. There were a couple of phone conversations and several emails that were all timely. They responded to calls that I made with the questions that I had and confirmed deposits. And also, they coordinated the actual driver and gave me a heads-up when the driver would be arriving and gave me their cellphone number so that I could contact the driver directly. They were good at coordinating everything. I really didn’t have any issues.

Everything went smoothly, and the driver was great. He explained what went on, and he was very meticulous about the details on the car, doing an inspection, checking for preexisting damage, and delivering it. The car was dirty when I got it, but it had gone through several storms on the road. Sherpa gave me the option of paying for the carwash and reimbursing me for the carwash after. So, that was nice.

Sherpa's customer service was great. They were able to answer...

         
of Mendon, NY
Sherpa's customer service was great. They were able to answer our questions and kept us informed, plus their quote was accurate and there were no other fees in the end. It was easy, good communication. We picked the spot to meet and it was all set.

I Googled auto transport and Sherpa was the one with the best...

         
of Wheaton, IL
I Googled auto transport and Sherpa was the one with the best ratings on the Google reviews. The person when I first set up the account was very helpful explaining everything. I called two or three times just to check in on things, and everyone was very professional and knowledgeable, so I was very impressed. Also, the driver was excellent. I’m very happy with it.

I was moving from Arizona to Florida and I flew across the co...

         
of Peoria, AZ
I was moving from Arizona to Florida and I flew across the country, so I needed someone to move my car. I liked the price and customer service from Sherpa, so I went with them. I exchanged emails and calls with their reps and they were able to answer my questions. My vehicle was delivered in about five days which was within the timeframe that I was promised, so I had no issues at all. I was satisfied with their service.

I was moving about 1,000 miles away and I needed to have my c...

         
of Lincolnshire, IL
I was moving about 1,000 miles away and I needed to have my car shipped. Sherpa was the highest rated on the few articles I read and I decided to use them. The rep I talked to was awesome and I really liked the fact that I was able to talk to a human being any time I called. And they knew who I had worked with. Plus, they were kind and helpful in giving me updates or honest quotes, as well as in assuring me that the driver would be assigned or addressing whatever the concern I had at that time. The quote they gave me was also the exact amount I paid in the end. The whole transport took three days and was completed in whatever the quoted time was.

I have a family car and when I moved, I had to ship it over f...

         
of San Rafael, CA
I have a family car and when I moved, I had to ship it over from California to North Carolina. I talked to Sherpa about the quote and they were true to their offer. From beginning to end, the whole transport took six days and meeting the driver was really easy. My experience with them was really smooth overall and the quality of their service was consistent with the cost.

Sherpa guaranteed to me that if they didn't find anyone for w...

         
of Albuquerque, NM
Sherpa guaranteed to me that if they didn't find anyone for what price they've quoted, they would keep upping the price on their own half. So, if they gave me a bad quote, they would adjust it themselves. I had them ship a Mustang and everything was really great. Their rep was really good. But when I try calling, there’s a super long wait time. But once I do get someone, they're really good. The quote I received was 100% accurate. They were too fast. They got my Mustang there in like three days. I rented a car to have one, and that thing showed up so fast, I ended up having two cars at the same time. I was impressed.

We were moving from New Jersey to Arizona. My husband's frien...

         
of Exton, PA
We were moving from New Jersey to Arizona. My husband's friend suggested one company but that was an open carrier and they were not happy how they got the vehicle. There were some scratches even though how well the transportation worked. My husband was really scared 'cause he loves cars and so he said to search on Google. Sherpa was one of the good ones and reviews were good. We opted for enclosed as well so both worked out. The quote was a little expensive but we were prepared for that for enclosed transportation. The delivery took only one week and it was within the timeframe. We had a great experience booking or even with transportation and coordinating. Everything was on point.

I chose to move from New Jersey to Utah and decided to keep o...

         
of HEBER CITY, UT
I chose to move from New Jersey to Utah and decided to keep our automobiles. I was having them transported about 2,500 miles across the country and initially, I contacted a local truck driver but he said that he could not do it. Then I asked him about Sherpa and he recommended them. It was an unsolicited recommendation and that was impressive. Then the way the Sherpa rep handled the transport was top-notch and spot on. I got responses quickly and got the transport arranged. At first, a lot of the interactions were on the internet. I requested the transport and specified the vehicles and the time. They responded quickly with the acknowledgement and when it got closer to the date, that was when they selected the drivers. Then they confirmed with the driver selected.

Once he was designated, he contacted me directly and we arranged for a pickup. That went smoothly. Then he estimated when he would be arriving in Utah. He arrived the following day from when we landed in Utah. We arranged for a meet and then we took him to our place. We got the vehicles in perfect shape and undisturbed. Sherpa's quote was also very competitive. It was half the price of what someone else quoted.

Review

         
of Santa Rosa, CA
The driver called prior to getting to us and made it really easy. The vehicle was in good condition and it showed up at the price we were quoted in the timeframe we expected. Happy with the service! Steve

Great Transport

         
of Vista, CT
My experience was excellent. Cross country move. My truck was going to beat me to the destination so it was held a few days until I arrived. No damage, no hidden fees, no issues. Reimburse you for a car wash upon delivery as well!