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Customer Reviews

4.8 out of 5 Based on 514 Customer Reviews

auto transport

         
of Spearfish, SD
We shipped our nearly new car from Albuquerque to Spearfish, SD. I was a bit concerned, but it came thru in flying colors with no damage and on time. The service was great and the price very reasonable.

I purchased a car and I needed to have it transported from...

         
of Douglassville, Pennsylvania
I purchased a car and I needed to have it transported from Philadelphia to me in North Alabama. I got two other quotes, and Sherpa was the most reasonable for me and the final price was exactly what they quoted me. My problem was where I was having it delivered and where I was having it picked up. It was in a very rural area in Pennsylvania and that was hard for them to get to. And it was heading in the wrong direction. Sherpa kept assuring me that they would find a transporter for my car.

We needed to have it delivered by a Sunday because we were leaving to go to Russia on a Wednesday. I called Sherpa a week and a half before the car had to be delivered. Then it goes up on a board, and whoever wants to take that particular transport, they’re the ones that contact Sherpa and they line it up. It took until the very day before that Sherpa was able to find someone. They ended up making a deal that was very hard for someone to refuse and the transporter got the lion’s share of the money. Also, the initial transporter showed up with a trailer that did not work for my car, so they hired someone else. So it took a little bit longer to get here. Other than that, I got good service out of Sherpa and I would highly recommend them.

Sherpas reviews performance

         
of Crestview, FL
First time to ship an automobile in my life. Looking for excellent rating from BBB. Took a while to research because I want a reliable, honest company. Found Sherpa with A+ rating. Talked to a guy name Shane. Made me feel very relax because He is too friendly, courteous, well experience and very confident which made me feel comfortable during transaction.

It didn’t take me too long to get my date I wanted to sent my car from Crestview, Florida to Denver Colorado. I gave Shane the date May 23rd I asked for and the driver arrived on that day I asked for. The dispatcher from the company assigned for me were incredible, the lady dispatcher were on top of informing me on date when the driver will come to pick my car. Also I’ve been receiving email from Sherpa information about facts what to expect during the time I will get the car till it arrived to my son's place. The drivers they hired were so experienced and courteous as well as the dispatcher. I asked the driver if I can put a little gift to my daughter in the trunk and it arrived safely. It took only 2 days to reach the destination as stated by Shane and the sweet drivers. Shane said the price of my shipment is about $1,550 and because I am in military dependent I think I got $50.00 dollars refund.

I would say that this Sherpa company is really true, honest to what they say, no hidden fees when my son paid the rest I owed to them, they even offered 20.00 dollars free washing that I did not expect but I just didn’t use it cuz I prefer my son to wash it???? I am real customer not hired phony one. Just like anybody out there who is afraid to be rip off or have bad experience from auto shipping I would gladly says that I am fortunate, blessed to find an excellent service and right freight company to transport my car.

My car is one of the investment I need to make sure being taken care of and arrive safely and no damage and with the price I got is equal to peace of mind I got after knowing it took only 2 days and it was received by my son safely with no damage and the company they hire are also well experience. Ask for Shane the guy who do transaction with me. He's really nice, sweet person. Thank you and God Bless for job well done. I highly recommend them as a broker company. They do excellent job????

Review

         
of Tucson, AZ
Great experience! From the initial contact to the end... it was professional but friendly. Emil from ** was a great guy... Pick up in our neighborhood was easy and the drop off worked great at a neighborhood lot. No problems with the car at all! You guys rock! Thank you!!

Review

         
of Overland Park, KS
The customer service was amazing! This was the first time I was transporting my car, and they answered all my questions! Very good customer service and very accommodating to my needs! Will definitely recommend to a friend.

It exceeds the expectations

         
of irvine, CA
I had Crimson as my rep and she was very patient and helpful. I was hooked up with **. It was delivered very fast IA to CA within two days! The driver was very nice but was late for both pickup and delivery, but I wasn't too upset because it was raining on the pick up day and I live in the very rural countryside and SoCal traffic can mess things up. Why I say it exceeded the expectations-- auto transport could be notorious tbh, so considering that, I would say my experience with my car shipping was pretty decent.

My son's car at the college died and we needed to get it fixed..

         
of Charlottesville, Virginia
My son's car at the college died and we needed to get it fixed. We bought it back from him so he could get a new car, and we had it shipped through Sherpa Auto Transport from Virginia to Louisiana. They gave a good quote and it was accurate to the final cost. It was a good deal. I was having the car delivered to my mechanic and the driver kept in touch with him. The transport took two days and they were there right when they said they would be, and they were in and out really quick.

I shipped my daughter's 2016 Buick Encore back cross-country thr

         
of Los Angeles, California
I shipped my daughter's 2016 Buick Encore back cross-country through Sherpa. The quote I got was good and since Tesla was gobbling up a lot of the transportation to get some cars across the country, I threw another 2 or 300 bucks to move up closer to the front of the line. Their rep Kelsey provided excellent customer service and everybody kept in contact with me. The Buick got from point A to point B with no damage. I'd use Sherpa's service again.

Enclosed transport from FL to CA

         
of Vacaville, CA
Very polite, helpful staff. I talked with numerous companies before them that did not inspire confidence (I’m really picky about my car). Their quote was very reasonable, and lower than the competition. One downside was they were not able to find a truck until a day or two before I needed my car shipped, which had me a little nervous. But I also required an enclosed transport with a lift gate rather than ramps, so I’m sure that vastly narrowed their options. The driver they selected was extremely friendly and professional, he contacted me throughout his drive to provide me with updates. I’m in the military and have moved a lot, including shipping this car overseas and back (the military shipped my other car). So, I’ve dealt with my fair share of brokers and shipping companies. I plan on using this one again, and would recommend them.

I was moving and I had to transport my vehicle for about 1,600..

         
of Katy, Texas
I was moving and I had to transport my vehicle for about 1,600 miles. I looked at auto shipping companies and Sherpa had really good reviews. Their reps were really good. Any time I had a question, they responded back within 24 hours. The quote they gave me was fair and it ended up close to the final cost. The transport did not take more than three days and they delivered it right to the place I that needed it three days ahead of time. It was really good.

I was buying a new car and I did some research. Sherpa had...

         
of Massachusetts, Massachusetts
I was buying a new car and I did some research. Sherpa had good reviews. They transported the car 1,200 miles and the delivery was within the time period they said. So, that worked out well. The quote, which was very competitive, was the exact final cost of the service. Everything was great with the experience.

I used Sherpa to transport a vehicle I bought and the only probl

         
of Bowman, GA
I used Sherpa to transport a vehicle I bought and the only problem I encountered was I sent an email out trying to figure out if there was a $50 rebate for North Carolina residents. And it took a while to figure out what to do to get that $50 rebate since no information was provided at the time that I scheduled. It was just said that there was a $50 rebate. But other than that the delivery went fine. The contractor helped take off the vehicle out of his trailer and put it where I needed it. It was fine.

I went to the phone, talked to the agent and then everything wen

         
of Lilburn, Georgia
I went to the phone, talked to the agent and everything went really smooth. They were very responsive and I was very satisfied with them. I like the price too. It’s pretty fair. I got Sherpa from ConsumerAffairs' website and my experience lined up with what I read.

I was relocating and I transported my vehicle about 2,000 mil...

         
of Chicago, Illinois
I was relocating and I transported my vehicle about 2,000 miles. This was our first time doing this and when you’re shipping your vehicle, you’re handing over the key to one of your most valuable assets. I'm not sure where it’s gonna end up. So walking through a lot of the questions that I had initially and how Sherpa was going to accomplish it, and then making sure I felt comfortable with the service that they were providing was really key for me. Other than that, it was also keeping to the timetable. Sherpa kept me up to date on what to do prior to the transporter coming as well as what to expect while the car was in transport. The constant communication was really key for me as well. I decided to go with Sherpa based on the comfort level I had in talking with them, the reviews and the information that I found on their website.

The expectations that were set were highly accurate. They gave a date range on the delivery and it actually came at the earlier part of that date range, which was really nice. From the pickup time to the drop off, it was less than a week and when my vehicle arrived, it was in great shape. Being in an open transport and weather, it was a little bit dirty but Sherpa provided a free carwash upon delivery as well. The quote was also highly competitive. It was a little bit more than a few of the other carriers that I looked at but the comfort level that Sherpa provided me made that little bit extra worthwhile. It was also much cheaper than driving across the country. I’ve already recommended Sherpa and I would use them again.

I was moving for work and needed to transport the car. I looked

         
of The Colony, Texas
I needed to transport a car and I looked at probably 10 different companies. I chose Sherpa because of the combination of the price and it looked like it had good reviews and good quality. We had some email and phone call exchanges, and they were always really helpful about what my options on dates were and what the process could be. They picked it up at my place and dropped it off at the address I gave them. The driver called me when they were 30 minutes away and was right here when I expected it to be. He shot me straight as to what the process entailed, so I had no concerns. The quote provided was exactly accurate as to what I ended up paying. Sherpa met my expectations.

Sherpa did a great job when I was moving from California to Mass

         
of Los Angeles, California
Sherpa did a great job when I was moving from California to Massachusetts. I spoke to a couple of people locally in California that have used them and everybody seemed to be very satisfied with the service. I called them and we arranged the transport. They were highly professional. They picked up on time. They did everything they said they were going to do. They delivered on time. They gave a window of 7 to 10 days, and they delivered on the 8th or 9th day. There was no damage whatsoever to the vehicle. I’ve recommended them to our company for any of our people that are gonna move nationally.

I loved Sherpa and I liked the price. It was my first time using

         
of Chandler, Arizona
I loved Sherpa and I liked the price. It was my first time using them and I'm going to use them again once my lease is over. There was a lady who I dealt with and she was so professional. The guys were like a salesman telling me what to use. They cannot be doing that. They should let the customer decide which company to use. There was a guy who was very rude and I reported him.

The driver was awesome. He called three times telling me where he was. He was so smiley. With all that driving, he wasn’t even stressed out. By the time I was gonna go to the bank, he was in the parking lot where my hotel was. I was gonna give him a $50 tip and he said, “Oh, no, no. It’s okay. I make decent money.” He was such a gentleman and I wish I’d get him again. My car was clean when it got to the truck, but when he got to Texas it was dirty because it rained along the way. But I didn’t mind. The delivery was on time and everything was awesome. Sherpa is the best.

I was shipping the vehicle from Lake Charles to California...

         
of Lake Charles, Louisiana
I was shipping the vehicle from Lake Charles to California, Stockton and Sherpa responded to an email that I requested. They gave me a quote and it was a done deal. I paid the amount that they gave me and there were no cut corners. The rep took the vehicle on Wednesday and I got it on Sunday. It was a good experience and I would recommend Sherpa to a friend.

We’ve sent 10 or 15 cars, and we’ve used Sherpa because they ...

         
of ANDERSON, SC
We’ve sent 10 or 15 cars, and we’ve used Sherpa because they do a good job and they’re reasonable. I’ve also gotten quotes from other people in the past and Sherpa was cheaper. So I think their quotes were fair. The first time was perfect and then this year, my son was giving me a truck and that he was sending out here. The distance was about 2,200 miles. It took a long time to get a driver, about a week longer than it was supposed to, but I don’t think it was Sherpa's fault. And once they finally found someone, it was three days from the time the truck was picked up until it was delivered. It was real good. He couldn’t have done it any better. He must’ve driven straight here. I haven't gotten my carwash money back yet. But that aside, as far as my interaction with Sherpa's reps, it's all good.

I was moving and I didn’t wanna drive my vehicle as far as I ...

         
of Pennsylvania, Pennsylvania
I was moving and I didn’t wanna drive my vehicle as far as I had to, from Pennsylvania to Florida. Sherpa had good reviews and I went with them. They had my vehicle shipped but it arrived two days late and I had nothing here to ride. The driver was telling me that he couldn’t deliver it because he was running out of his DOT time. I also received an email that said when my vehicle was delivered, a carwash was on them. My truck arrived around the 21st of May and I've sent the receipt to the offices but I’ve yet to see a credit on my credit card like I was told I would. When my truck arrived, there was also a ding from a rock or something that flipped up at it and scratched it. But the owner took $50 off my bill for that.

My experience with Sherpa went fine. They transported a 2015 Sub

         
of Forest Hills, New York
My experience with Sherpa went fine. They transported a 2015 Subaru from New York to California which took about a week. They found the transport truck and then everything was taken care of from there. The vehicle showed up in one piece. There was no damage or anything. The driver was good. The only thing is the dispatcher told me he was gonna be there one day, and then when I actually gave it to the guy, he said, “Well, I’m gonna be there in a couple days earlier than that.” But it worked out in the end.

I was getting out of the military and I needed to ship one of...

         
of Joint Base Lewis-McChord, Washington
I was getting out of the military and I needed to ship one of my cars, a Kia Sorento, from Washington to North Carolina. The guy I talked to at Sherpa explained stuff in detail and then when I asked him what the difference was between the cargo with them for their price and then somebody who was saying they could do it for $1,200, when he broke that down, he made it make sense. I always believe that you get what you pay for. Sherpa's price was a little higher than the rest of them but now that I know what I know, I’d rather go with the higher quote and then make sure I get the service. I want this rather than going with a cheaper quote and then standing there, worried if my car is even gonna get there on time.

The end result was even better too, because he had said it could take 7 to 10 days but the driver got there in 5 days. My wife got the delivery of the vehicle and everything was fine. The driver was super quick too. When we had taken the car to put it on the truck, it was raining. He came out and steered everything pretty quickly. It was in and out and then he signed the papers and we left.

Helpful customer service representatives

         
of Bothell, WA
All of my interactions with Sherpa were pleasant, and everything was conducted quickly and professionally. Although I did have some confusion and issues with the particular freighter company that was assigned to me, Sherpa assured me that everything would be taken care of and helped me communicate with the freighter company when I was unable to contact the freighter and truck driver directly. I paid more than I would have with a different broker, but I think that the service that I received by using Sherpa was worth the price.

Car delivery

         
of Bedford, IN
Everything was as described. Car was scheduled promptly and met our time schedule. It was delivered in excellent condition. We were kept informed. Only thing to bring up is we were told about a refund for a car wash and since our son was a college student we would receive a $100.00 credit. We have not received either one.

Good experience

         
of Atlanta, GA
I had a car transported from Austin TX to Atlanta GA. I was very happy with the price and the amount of time it took for the transport, but definitely feel like the communication could have been improved. I didn't get any confirmation on the pick up time until the driver called me to tell me they were 20 minutes outside of Austin and wanted to coordinate loading the car. This was around 8 am local time. I had to scramble with emails and phone calls to have the seller's representative available.

The transport took 2.5 days, and I was supposed to get a call with a delivery window the day before drop off, but my first phone call was at 1 pm from the driver saying he was in front of my house. Again, I had to scramble to get someone to my house to inspect and sign for the car. With proper notice I could have been there myself. The car was very dirty when it arrived and though Sherpa pays for a car wash, I spent a couple of hours cleaning the car up myself. But overall, the car arrived on time, on budget, and in acceptable condition, so it was a fine, though stressful experience.

Transport of new vehicle

         
of Holden, MA
Bought a brand new vehicle from dealership in Florida, had it shipped to home in Massachusetts. Sherpa quoted price was neither lowest nor highest but decided to use them based on the ease of dealing with them in the quote process plus many positive reviews online. I am very glad I chose them. Customer service people were always available and totally professional in answering questions and providing information. The vehicle was picked up and delivered well within the estimated time-frame and the price charged was price quoted. The delivery driver was exceptionally careful and professional. I could not be happier and would HIGHLY recommend Sherpa to anyone.

Great experience!

         
of MEDFORD, MA
Sherpa delivered my car using CAA Transport. I was a bit apprehensive never having transported a car before let alone 3105 miles (Boston to San Francisco). Everything went very smoothly and the car was delivered earlier than expected which turned out to be great. The car was delivered in the same condition in which it was picked up albeit a bit dirty - to be expected. Sherpa even reimbursed me for the car wash after it was delivered, this was a pleasant surprise. In addition, they quickly responded to my many questions. I would highly recommend Sherpa.

auto transport from California to Maine

         
of Cape Elizabeth, ME
The transport of my vehicle from California to Maine by Sherpa Auto Transport was excellent. There were no surprises and the cost was very reasonable. I would recommend Sherpa to anyone needing vehicle transport. The company customer service was particularly good. They kept me informed from start to finish.

One of the better prices with no surprises

         
of Norfolk, VA
Shipping a car is always going to be expensive, but Sherpa quoted me one of the best prices for shipping my two cars. They made sure I got those great prices, and locked in my price so there were no surprises when it came to delivery time. Customer service was always helpful and answered my emails the next day. I would highly recommend Sherpa for all of your car shipping needs.

I was looking up auto transport companies and Sherpa wa...

         
of Atlanta, Georgia
I was looking up auto transport companies, and Sherpa was the first one I found. I called to get a quote a month before even leaving and it stayed the same which was what I liked most about it. The price was reasonable and I liked it the whole way through. It was the top pick in my mind before I even made the final decision. I talked to the rep from Sherpa a couple of times throughout the process and each time, she gave me every detail that I needed to feel secure about shipping with them. She knew what she was talking about, which was what sold me as well.

When I finally set a date, it was easy to get that set up. The driver came and communicated well with me on when they would be there. I watched the vehicle as it got loaded onto the truck and I felt secure and safe about that. This was my first time ever shipping my vehicle, so I was really nervous. I didn’t know if anything would go wrong or happen to my car when I got to the other side. I got here and the car got here a couple of days later. It was a smooth process and there was nothing difficult about it at all. I’d definitely do it again and ship my car through Sherpa. I’m glad it went well and it was awesome.