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Customer Reviews

4.8 out of 5 Based on 514 Customer Reviews

I was transporting a vehicle about 900 miles and I asked my a...

         
of Topeka, KS
I was transporting a vehicle about 900 miles and I asked my assistant to do some research on which company was the highest-rated. Sherpa's name came up as one that was well-thought-of and highly rated. And even though they were rated high, they weren't priced way above some of the others. My assistant set it up then I had some follow-up conversation with them. I was pleased with the service and I would recommend Sherpa.

If there was anything that could be improved, it would be from the time that I contracted with them and provided a credit card to the time that I actually heard from a driver. That spanned several days and I had to contact them to check on the status rather than them providing me a status update. I wasn't that pleased with it. When you provide someone a credit card, particularly in this day and age, and you don't hear something for a while, you get a bit nervous and a bit suspicious on what's going on. When I did reach them, they said it wasn't unusual for me not to hear from them or to have the trip picked up until it got closer to the date I wanted the car picked up. But that wasn't something that was explained to me upfront so I expected to hear something a little sooner.

On the other hand, the delivery was great. The company that ended up taking the trip was one that Sherpa had not worked with that frequently. But the thing that I really appreciated about the driver was that he called and told me what time he was going to be at my address to pick up the automobile. Then he was there exactly at that time. He loaded the automobile and took off. He also told me approximately when he would be in the Atlanta area. The automobile was going in a suburb of Atlanta and he notified my family on that end of the day and time that he'd be delivering. Once again, he was right on time. He had also taken several pictures and really examined the car so that he could make note of the condition of the car when he was picking it up and it was delivered in great condition so we were very pleased with the company.

I transported two cars with Sherpa from Maryland to Utah. In bot

         
of Herndon, VA
I transported two cars with Sherpa from Maryland to Utah. In both occasions, their reps were super attentive and helpful. They walked me through the process. There was a bit of a lag time when I made the request as they had to go out and contract the driver but still they kept me in the loop. I wasn’t in a situation where I felt as though I had questions that weren’t being answered and didn’t understand the process.

Sherpa gave me competitive quotes and stuck to them. They also gave me a couple of opportunities to reduce the quote if necessary. During the second, I changed the arrangement to where they were gonna pick the vehicle up and I would receive a discount because it was closer. The delivery was very quick in both cases. The drivers were very communicative. I knew when they were gonna be in town and we picked places to meet so that they could drive their big 18-wheeler in. If I had to transport a car again, I wouldn’t hesitate to use Sherpa.

Sherpa gave me a good quote. When I called them, the person whom

         
of Winter Springs, FL
Sherpa gave me a good quote. When I called them, the person whom I dealt with answered every question that I could have. I would hang up and think of 10 more then I'd call back. She was never upset that I kept asking everything. I went with them and they gave me a time for pick-up. The moving crew called and told me that they were an hour out. When they got to my location, they loaded the truck and analyzed it well. They then told us an arrival time and by the time we got out to the destination, they were there the next day. They kept in touch with us the whole time too. With Sherpa, it cost me 1,050 to ship my vehicle. The cost for me to drive the vehicle would have been more. If I drive from Florida to California, that would cost me money for gas, lodging and food as well. So, we flew instead and our car came and picked us up.

I needed to transport a 2014 Ford Focus for my son. I checked ou

         
of Byron, NY
I needed to transport a 2014 Ford Focus for my son. I checked out Sherpa, and I liked the enthusiasm, eagerness and sincerity projected by the customer service representative whom I spoke to. She was extremely motivated to help me whereas the other company whom I spoke with acted like it was just his job and that he had to do things. Sherpa's rep is a keeper. She was extremely knowledgeable as well. I asked her for how long they have been in business, who owned Sherpa and whether they were connected to the Better Business Bureau. She had mentioned to me that they had not received that rating because they have not been in business long enough to see.

Even so, the rep spoke very highly of the company and told me how that the owner had bad experiences in the past and that he had to use transport services for vintage or antique vehicles. The owner figured that something needed to be done about the transport system so he decided to start his own company. She called me back when I asked her to call me because a couple of times I wanted to reach out to my brother to get a feel. That time, I was in-between babysitting and she was very patient. She was never bothered by the fact that I had a reason or an excuse. She told me that she would call whenever I wanted her to call back.

I had the Focus transported a little over 2,000 miles to Arizona through them. My brother was the one paying for the move and I had to get a quote that was reasonable. I compared prices and though Sherpa's cost was a little more than what other companies were charging, we got what we paid for. The customer service of Sherpa was outstanding and that's what sold my brother.

I liked how Sherpa had the lowest priced quote and that they wer

         
of Acushnet, MA
I liked how Sherpa had the lowest priced quote and that they were very quick to get in touch with me. I shipped a Volkswagen through them and things went very well. The transport was overnight and the driver, Wallace, from M&M Transport, was very accommodating. He treated my car very nicely. The vehicle arrived in perfect condition. Sherpa was top-notch.

I had a Subaru Crosstrek shipped 3,000 miles through Sherpa. The

         
of Tallahassee, FL
I had a Subaru Crosstrek shipped 3,000 miles through Sherpa. Their reps were very helpful and if I had a question, I could call them and they would answer me. The quote Sherpa gave was on the higher end but I like their reputation so I still went with them. They also gave me a $100 discount 'cause I'm a disabled veteran which put their quote between the highest and the lowest amongst shipping companies. It took them like four and a half days to get here and the vehicle was in perfect condition. I would use Sherpa's service again.

Everything went smoothly when I shipped through Sherpa. Their dr

         
of New Smyrna Beach, FL
Everything went smoothly when I shipped through Sherpa. Their driver was a little difficult to communicate with as he had a heavy accent. I didn't understand that he was part of Sherpa as his company was different and Sherpa was just the broker. Still, interacting with Sherpa's reps went well and the quote they provided was reasonable.

I have a Honda SUV that I sent across country, coast to coast, t

         
of Lincolnville, ME
I have a Honda SUV that I sent across country, coast to coast, through Sherpa. I had good communication with their reps and I liked them very much. They provided me a very fair and competitive quote that was 100% accurate. The driver took pictures and marked down things. I did ask him if the car could travel on the second level of his truck and he said yes. Sherpa's service was very satisfactory and I'm very happy with them.

We needed to transport a fleet vehicle to California 'cause...

         
of Indianapolis, IN
We needed to transport a fleet vehicle to California 'cause I needed it here. I looked for a transportation company and Sherpa seemed to have the best rates. I contacted them and the customer service representatives were awesome. We had a great interaction and the quote they gave me was exactly the same as the final cost. There were no hidden fees or anything extra that was added. After they picked the car up on a Friday in Indiana, it was delivered the following Monday afternoon. I was in contact with the driver at all times and coordinated the arrival here at my company. Everything went really well.

I had a great experience with Sherpa and I am satisfied with the

         
of Buffalo Grove, IL
I had a great experience with Sherpa and I am satisfied with their service. There was good communication and delivery was quick and efficient.

When I first contacted Sherpa, the customer service rep was...

         
of Chicago, IL
When I first contacted Sherpa, the customer service rep was great. My Mercedes had been shipped by Sherpa from Chicago to Sarasota, Florida. They were very helpful and the quote was very accurate. From the pick up of the car, they took about 3 days before delivery. The timeframe was a little early and there were no problems with the car when it arrived.

]We have shipped cars in the past using another company, and ...

         
of Malibu, CA
We have shipped cars in the past using another company, and I contacted them. But after several weeks, they still couldn't find us somebody who was going to New Mexico. So I looked around, and I gave Sherpa a call. And they were able to arrange it. They acted in a timely manner. They were efficient and they kept their word. The final cost was right on. It never changed. We were very happy with them. The timeframe was a little faster than what we expected.

The driver was from a different company, and the fellow who showed up was delayed at the Port of Los Angeles. He phoned us and told us about it. He kept us informed. So, it was not a surprise that he came a few hours later than expected. But he did show up. He was absolutely terrific. He was kind and patient. He was efficient. When the car arrived to our daughter, she had very nice things to say about his performance as well. So, we were very happy.

I live in Southern Illinois, and we were looking for a partic...

         
of Florence, SC
I live in Southern Illinois, and we were looking for a particular model and type of car for my son. The only 2012 Buick Regal that we could really find with low miles was in South Carolina, at a dealership, so we ended up purchasing the car from there and needed it shipped back home. I got online and started researching different transporters and talked to four or five different ones. I went on the Better Business Bureau website and looked up Sherpa, and there was absolutely no complaints against them. There were lots of complaints about every other transporter that I looked at, so that's why I went with Sherpa.

Sherpa's rep, Jay, was awesome and straightforward with me, and I had no complaints. The quote that was provided was good. I told them that I was shopping around, and that they were a little bit on the high side compared to some of the other transporters. And he sweetened the deal by offering a $50 Visa card that I could get later after the transaction was done. They got it down to the same price as the competition, and so, I went and did that. I got the card in the mail a couple of weeks later, and it worked out perfectly as advertised.

As for the driver, he called me a couple of different times. He called me when he picked the car up, and then he called me when he was getting close to being here at my hometown. He let me know where he was at, and that was perfect and just what I needed because I work during the day, so I wanna make sure it worked out on the timing. As a matter of fact, he had an enclosed trailer that I didn't even have to pay extra for.

Sherpa was great in shipping the car. I would recommend them ...

         
of Lee, MA
Sherpa was great in shipping the car. I would recommend them anytime. They offered what I wanted, and their reps knew their business completely. The carrier driver was courteous. He was respectful. He got down on the business. He informed me when he was coming and when he was about 40 minutes out. So, he kept me updated. The car came in perfect condition.

My son is in the military and we needed to transport his vehicle

         
of Washoe Valley, NV
My son is in the military and we needed to transport his vehicle from Nevada to Colorado. I was looking on the BBB site and I came across the top 10 transport companies and Sherpa was one of them. The rep I spoke with was good because I was gonna go with the other company, which was a bit cheaper. However, I had issues with them. They were telling me some stories and I was really frustrated with them because they cannot guarantee the amount that we are gonna pay when the truck gets there. So, I called Sherpa and I told the rep the story and she fully explained how the process works for auto transport.

The quote Sherpa provided me was a bit more, but it worked out well. The Sherpa rep guaranteed, "I'm gonna give you this amount, and this is all you're gonna pay." They weren't that much higher than the quotes I got so I went with them. The delivery was quick. My son got it almost the very next day and he said there was no issues in delivery. Sherpa Auto Transport is great and I'll recommend them for the peace of the mind.

Sherpa had a guaranteed price, and the ratings weren’t really...

         
of OCALA, FL
Sherpa had a guaranteed price, and the ratings weren’t really high on anybody that I looked at, but the ratings on theirs were higher than anybody else. Everything was good with their service representatives as well. I was moving a vehicle from Ocala, Florida to Hagerstown, Maryland. It was owned by my aunt, and she had passed away so I needed to get it up here so I could sell it. The driver was nice, did a good job, and the car came without problems. It was clean, no more damage to it, and no more marks. They came on time too. Everything worked well.

I was moving from New York to Arizona and when I looked at th...

         
of Ronkonkoma, NY
I was moving from New York to Arizona and when I looked at the reviews online, Sherpa's weren’t perfect, but some of them were a lot worse. I had no complaints with Sherpa. They weren’t the cheapest, but they were the ones that had the best reviews. Sherpa’s quote was higher than anybody else, and so, I had reservations about it but it was worth it. Considering that the service was good, it was delivered on time, everybody we dealt with was respectful and knowledgeable, I would pay the money again. I wouldn't look for a bargain that might have more disastrous results. Sometimes, you have to pay for the quality service and the reputation. I would definitely recommend Sherpa.

When you make a cross-country move, there’s a lot involved, and Sherpa made it very easy and it was a very smooth transition. So, I was happy with them. Sherpa delivered the car when they said they would. I needed it by that Friday and they had it there by that Friday, and I had it delivered at a family’s house because I wasn’t flying in until Saturday. That way, they could drive the car out to my house. Plus, the driver was quick and polite.

My son is an engineer and works all over the US. He’s working...

         
of Scottsdale, AZ
My son is an engineer and works all over the US. He’s working in North Carolina and his truck is in Scottsdale where his base is. His job is being extended until December, so he wanted his truck. So, I was shipping it for him. I Googled Sherpa online and I went to the Better Business Bureau. I checked ratings and I checked comments off of there. Also, they were based in North Carolina and that's where I needed the truck to go, so I thought that their home base would be a draw too, that if anything did go wrong, they would be there and my son would be able to contact them.

The reps at Sherpa were all great, even the dispatcher. They followed up on me and kept me informed of what was going on and where it was, and when the driver would call. They gave me the driver’s number. Rico, the driver, would call or I called him because halfway across the country, I was handing the truck off to have him start contacting my son instead of me. He was very professional, knew what he was doing, and picked the truck up and was in and out of there. Since my son's truck was going the farthest, he moved a couple of trucks and it was really protected. If my son wanted to get the truck washed after he got it, Sherpa offered that he could turn in his receipt. I will use them again.

I needed to ship a BMW for about 1,400 miles. Sherpa had good...

         
of Mckinney, TX
I needed to ship a BMW for about 1,400 miles. Sherpa had good reviews so I chose to hire them and the rep I dealt with answered all my questions. The quote they gave me was on the higher side of all the quotes that I’ve gotten, but not to the point where I wasn’t gonna go with them. In the end, it was the same amount I paid for their service. During the delivery, they called, picked up the car when they said they were gonna pick it up, and said that they were gonna drop it off six days later. But they dropped it off three days sooner. The driver brought it to where I work instead of my house because I was working at the time, so it was not really a big deal. Plus, the car was as clean as it was when he left, so it wasn’t dirty at all.

I liked the guy from Sherpa that called me and how he talked....

         
of Melbourne, FL
I liked the guy from Sherpa that called me and how he talked. Their quote was comparable to others, and the final cost was accurate. I had a Honda CR-V shipped from Florida to Nevada, and the delivery was within the quoted time. Everything with them has been great.

My son-in-law is in the army, and he needed a car transported...

         
of Wesley Chapel, FL
My son-in-law is in the army, and he needed a car transported from here in Florida to Colorado Springs where he was transferred. We looked at three companies and Sherpa was $200 lower than the other two. Plus they had a good rating and they were available right away. The rep was absolutely fabulous. He talked us through the entire process and laid out how much I would have to put down, when I could pay by credit card and how I would get a check out to my son-in-law. They were extremely professional and everything was exactly the way that they said it. I've already recommended them to somebody.

Excellent Customer Service and Transport Experience

         
of STATEN ISLAND, NY
When you're researching car transport companies, there are more bad reviews than good. Before choosing a transport company I researched, ConsumerAffairs, the BBB, and various other sites, as no one except a customer can accurately rate any organization. I had my vehicle transported from VA to NYC. I had various requirements, specifically time frame and the hours the car could be retrieved for transport. From my initial phone call with Phil, until my car was delivered was smoother than I ever expected; particularly with the horror stories I had read I was apprehensive to say the least. I would recommend Sherpa Auto Transport to anyone in need of transporting their vehicle. They are professional, If they don't get to the phone, they return your call quickly, and most importantly transport your car on time and make the process as smooth as possible!

We had two cars brought from New York to California and Sherp...

         
of Southampton, NY
We had two cars brought from New York to California and Sherpa was the third company we found. I liked the quicker time and they seemed really great. The rep was excellent. I was impressed with their professionalism and the ability to do exactly what I wanted to do. We shipped the vehicles cross-country and the initial quote was perfect compared to the final one. I really like Sherpa a lot and I had an excellent experience with both vehicles.

I was moving my daughter’s car from the Seattle area to Texas...

         
of Tacoma, WA
I was moving my daughter’s car from the Seattle area to Texas for college and I actually had a lower price from another vendor but the customer service from Sherpa was excellent and I felt more comfortable going with them. The quote was fair too. I didn’t think it was a bit more or that it was extremely low. Then the final cost was exactly what was quoted so it was good. Part of the negotiation was also a 100-dollar refund from Sherpa and that they were gonna pay for a carwash. Aside from that, the service was great.

I bought an extra vehicle, a classic car, and it took Sherpa ...

         
of Olmsted, OH
I bought an extra vehicle, a classic car, and it took Sherpa three days to transport it somewhere around 800 miles. The timeframe more than exceeded my expectations. At the beginning, Sherpa's customer service representative said they could do this and that, and of course, the companies all say that. But Sherpa didn't require any money upfront, which was a good thing, and they had good reviews. So I went with them. Sherpa wasn't the cheapest but getting the car here was more important than the money part. The quote was exact to the final price I paid too.

I just bought a 1986 Ford Mustang from another state and I lo...

         
of Parkersburg, WV
I just bought a 1986 Ford Mustang from another state and I looked at three companies before I chose Sherpa. The interaction with the customer service rep was awesome, especially the driver. He took three days but they delivered my car before the assigned date. The quote was nice although it was a little bit high compared with other companies. Still, it was the average. I thought it was gonna be a maximum of 1000, but it was 1400. Everything was great with our experience with Sherpa and the price was deserving for that transportation.

Positive Experience Overall

         
of LOS ALAMITOS, CA
I recently moved from California to New Jersey, and naturally I needed to get my car across the country for the move. I was very nervous to ship my car, since the car is only a 2017 and in very good condition. When I realized I had no other option to ship the car, I looked into a lot of companies, but ultimately ended up going with Sherpa - and I am glad that I did.

Once I submitted my quote request, a salesperson called me immediately to follow up, and answered all of the many questions I had. He was completely frank with me about the benefits and disadvantages of open vs. closed shipping, and steered me (rightfully so) to go with the better priced open shipping. He gave me all the directions to get the shipping set up, and was very helpful throughout the process. I submitted my shipment request on a Sunday evening, and I received a phone call on Monday to confirm everything for me - the pickup window (which was only three days after I called it in), transportation company (since they are the middleman), and drop-off information.

The company, Umbrella Auto Transport, was wonderful. They called me and picked up the car exactly when they said they would, and much earlier than I anticipated they would. The driver was very cautious about loading my car up onto the tow truck, and even encouraged me to take before photos for my sake. After that, I waited to hear back, which only took 6 days. They picked up the car on a Wednesday, and my car was delivered in the exact same condition, safely and easily dropped off the following Tuesday. They even pushed my drop-off time because an issue came up with work. I was beyond impressed by the ease of the process and the speed and professionalism of all of the workers. If I ship my car back anytime soon, I will definitely be going with Sherpa.

I was relocating from one state to another and I liked the ...

         
of Chicago, IL
I was relocating from one state to another and I liked the cost at Sherpa. Their customer service was good and they told me the information I needed. Also, the delivery went great. Compared to everything else that I checked out, Sherpa’s cost in relation to quality came out the best.

My wife and I gave our granddaughter a car as a graduation pr...

         
of El Paso, TX
My wife and I gave our granddaughter a car as a graduation present. The car wasn't much per se as far as a classic vehicle but it was super important that we had to get it to Wisconsin because she was going to college. So, we had to ship the car 1,503 miles from one door to the other door. We looked at 16 different companies and I went to the Better Business Bureau to find the top three. After I went to the top three, I didn't wanna go with the most expensive one nor did I wanna go with the least of the top three. I then put it in prayer and went with number two, which was Sherpa.

And when I spoke to them, I knew that my search was over. I thought I was talking to somebody who was my long-time friend and neighbor. Also, after going through every one of all those 16, they were not as helpful as Sherpa's reps. Since I've never had a car delivered, I didn't even know what questions to ask. So, I asked Sherpa's reps to educate me. Customer service is educating me on the questions that I didn't even know of how to ask and then go from there. And when I got educated, it made me feel even more comfortable for making the decision to go with Sherpa.

The carrier driver's story was unique as well. This wonderful country is made up of immigrants like my parents were and this young man was from the Ukraine. It was gonna be a holiday and I asked him what he was gonna do for the holiday. He said that this country has been so good to him that all he wanted to do was have a cookout with his family and neighbors. And he intended to stay home because of their work ethics. He said that he wants to do everything he can to work hard, save money, and spend family time. The reflection of this young man showed it because I went over there to his cab of the tractor and I saw how immaculate it was as well as the trailer itself. And when he got down and before he took off, he walked around his trailer with a red shop towel and made sure everything was spick and span.

All in all, Sherpa wasn't just an outfit who would be glad to take your money. On the contrary, they were an absolute blessing and I've recommended them to a friend. Other than that, my neighbor's friend came over and said that he has an enclosed trailer that could take our car over there to Wisconsin for us. But I told him that a wonderful company by the name of Sherpa did it for me. When he asked how much I was charged and I told him, he said that he couldn't have even competed with that. But I told him that he didn't even have the reputation to compete. I also said that Sherpa did the transport in no time. They took off on a Saturday morning and Monday morning before 9 o'clock, they were there. The carrier driver said that he knows the area and that my family lives within 50 miles from his house. He even said that he'd have had breakfast before he makes it right there to go drop off the car.

We are moving out of state from New York to Tennessee, and we...

         
of Staten Island, NY
We are moving out of state from New York to Tennessee, and we had vehicles to ship. We used Sherpa Auto Transport because of the positive reviews. The customer service reps at Sherpa were diligent. I didn’t hear much from the beginning to shipping because there was a few weeks in between. So, I had gotten a little nervous. I called myself and they reassured me that once everything got closer, I would hear from them, and I did. And they contacted via email. Once I had a driver, it was a lot easier to get information.

Moreover, the quote that they provided was fair. And what I paid was almost exact. The driver picked up on a Friday and I got it on Thursday morning, so the transport took about a week. But the driver did have a problem with his own transport vehicle, so it was delayed overnight, which wasn’t a problem because it was local. He was already in Nashville, Tennessee and had told me what was going on and sent pictures of everything that was going on, just assuring me that the car was safe. I was very happy with the service. I would consider using them again if I had to. I’m hoping I don’t have to because a big move like that is a lot of work, but I would definitely recommend their name to anybody who is interested or needed a car transport.