Privacy Policy

Policy Effective Date: January 30, 2018

Sherpa Auto Transport Privacy Policy

User Provided Information:

Sherpa Auto Transport LLC (“Sherpa”) collects and stores Personally Identifiable Information (“PII”) that you elect to share with us either by submitting an online request or speaking with one of our representatives. We may additionally acquire your information from a third party source in the format of a lead. The PII that we collect may include your name, phone number, email address, vehicle details, pickup address, destination address and other information you willingly provide. Additionally, we may combine your PII with data we automatically collect when you interact with our site, third party sources or other online and offline sources. Your credit card information is collected during the quote process. Sherpa Auto Transport may use and disclose your credit/debit card information only to process payments and prevent fraud.

Automatically Collected Information:

When you visit and interact with our site, we may leverage cookies, pixel tags, web beacons and other technologies to collect information with the intention of (1) tracking user site engagement/behavior and statistics pertaining thereto (2) deliver advertisements on third-party sites via remarketing efforts. Some information we may automatically collect includes but is not limited to your Internet Protocol (IP) Address, browser type, operating system, the domain from which you accessed this site, the timestamp of your visit(s), the areas of this site you visited and how long you spent on each page. If you are accessing this site from a mobile device, we may collect data pertaining to your geographic location, device model, carrier and other readily available information. By collecting this information, our goal is to deliver an experience that is best tailored to our users.

How do we use ‘Cookies’?

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we could use cookies to help us remember the make and model of your previous shipment. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

If users disable cookies in their browser:

If you turn cookies off, some of the features that make your site experience more efficient may not function properly.

How does our site handle Do Not Track (DNT) signals?

We honor Do Not Track signals and will not plant cookies or use advertising when a DNT browser mechanism is in place.

How do we use your information?

We may use the information we collect from you when you request a quote, make a purchase, sign up for our newsletter, respond to a survey/marketing communication, interact with this website, or use certain other site features in the following ways:

  • To personalize your experience by delivering content and product offerings that are relevant to you.
  • To improve our website experience in order to better serve you.
  • To allow us to readily respond to your customer service requests.
  • To quickly process your transactions.
  • To ask for ratings and reviews of services or products.
  • To follow up with you after correspondence (live chat, email or phone inquiries).
  • To contact you with updates on your auto shipment.

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user requests a quote, places an order, enters, submits, or accesses their information to maintain the safety of your personal information.

All payment transactions are processed through a gateway provider and are not stored or processed on our servers.

Data Security

Here at Sherpa, data security is of utmost importance to us. We take many precautions to ensure your information is protected. Unfortunately, while we make every effort to ensure our systems and networks are secure from hackers, we cannot guarantee total security.

Third-party disclosure

We do not sell or trade any PII to outside parties. We may however share your information with third-party review sites to collect customer feedback and you may be contacted for this purpose.

Third-party links

We do not include or offer third-party products or services on our website.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at:

http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA, we agree to the following:

Users can visit our site anonymously.

Once this privacy policy is created, we will add a link to it on our homepage or as a minimum, on the first significant page after entering our website.

Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.

You will be notified of any Privacy Policy changes:

  • On our Privacy Policy Page

Can change your personal information:

  • By emailing us

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under the age of 13 years old.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

Privacy Policy Revisions

Sherpa has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Last Updated: 1/29/18