Policy Effective Date: January 30, 2018
User Provided Information:
Sherpa Auto Transport LLC (“Sherpa”) collects and stores Personally Identifiable Information (“PII”) that you elect to share with us either by submitting an online request or speaking with one of our representatives. We may additionally acquire your information from a third party source in the format of a lead. The PII that we collect may include your name, phone number, email address, vehicle details, pickup address, destination address and other information you willingly provide. Additionally, we may combine your PII with data we automatically collect when you interact with our site, third party sources or other online and offline sources. Your credit card information is collected during the quote process. Sherpa Auto Transport may use and disclose your credit/debit card information only to process payments and prevent fraud.
Automatically Collected Information:
When you visit and interact with our site, we may leverage cookies, pixel tags, web beacons and other technologies to collect information with the intention of (1) tracking user site engagement/behavior and statistics pertaining thereto (2) deliver advertisements on third-party sites via remarketing efforts. Some information we may automatically collect includes but is not limited to your Internet Protocol (IP) Address, browser type, operating system, the domain from which you accessed this site, the timestamp of your visit(s), the areas of this site you visited and how long you spent on each page. If you are accessing this site from a mobile device, we may collect data pertaining to your geographic location, device model, carrier and other readily available information. By collecting this information, our goal is to deliver an experience that is best tailored to our users.
How do we use ‘Cookies’?
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If users disable cookies in their browser:
If you turn cookies off, some of the features that make your site experience more efficient may not function properly.
How does our site handle Do Not Track (DNT) signals?
We honor Do Not Track signals and will not plant cookies or use advertising when a DNT browser mechanism is in place.
How do we use your information?
We may use the information we collect from you when you request a quote, make a purchase, sign up for our newsletter, respond to a survey/marketing communication, interact with this website, or use certain other site features in the following ways:
- To personalize your experience by delivering content and product offerings that are relevant to you.
- To improve our website experience in order to better serve you.
- To allow us to readily respond to your customer service requests.
- To quickly process your transactions.
- To ask for ratings and reviews of services or products.
- To follow up with you after correspondence (live chat, email or phone inquiries).
- To contact you with updates on your auto shipment.
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user requests a quote, places an order, enters, submits, or accesses their information to maintain the safety of your personal information.
All payment transactions are processed through a gateway provider and are not stored or processed on our servers.
Here at Sherpa, data security is of utmost importance to us. We take many precautions to ensure your information is protected. Unfortunately, while we make every effort to ensure our systems and networks are secure from hackers, we cannot guarantee total security.
We do not sell or trade any PII to outside parties. We may however share your information with third-party review sites to collect customer feedback and you may be contacted for this purpose.
We do not include or offer third-party products or services on our website.
California Online Privacy Protection Act
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Can change your personal information:
- By emailing us
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
Last Updated: 1/29/18