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FAQs

Your car shipping questions answered

If you prefer to talk to one of our helpful auto transport experts, they are ready to answer additional questions and help you craft the perfect solution for your personal or commercial auto transport needs. Call (877) 850-1231 today to get your all-in transport price.

Sherpa’s Offerings

Why Sherpa Auto Transport?

We offer top-notch customer service with thousands of five-star reviews to prove it. Our honest, transparent pricing is backed by our exclusive Price Lock Promise on every shipment. With this Promise, the price you’re quoted is the price you pay. These efforts coupled with our thorough carrier vetting process ensure a successful transport.

What does Price Lock Promise mean?

Sherpa’s exclusive Price Lock Promise means that the price we give you is the amount you’ll pay upon delivery. If your originally quoted amount proves insufficient to secure a reputable carrier, we will contribute up to $300 of our own money to make your transport happen.  

What is the Clean Car Guarantee?

After hearing from some of our customers that their vehicle arrived at its destination dusty – we’re proud to offer our Clean Car Guarantee to address this issue. Once your vehicle arrives at its final destination, treat yourself to a car wash – on us! Take your car to get washed and we’ll reimburse you up to $20 for the car wash. Learn more about Clean Car Guarantee here.

Do you offer any discounts?

Yes, we proudly offer a discount to those in the military as well as our returning customers. We also offer discounts to customers shipping multiple vehicles. Call us today at (877) 850-1231 for more details and to receive your free, no-obligation quote.

Where can Sherpa pickup and deliver?

Sherpa services the 48 contiguous US States. Currently, we do not offer shipments to Hawaii, Alaska, or outside of the US.

If you are looking to pick up or deliver in Washington DC, we will move the location to outside the city’s limits. Washington DC has a city ordinance in place that heavily restricts large trucks in most areas. 

Before You Ship

What type of vehicles can you transport?

We transport sedans, SUVs, pickup trucks, and vans within the 48 contiguous US states. We can ship both operable and inoperable vehicles. If you have any questions, our auto transport experts can help. Please call us at (877) 850-1231.

What if my vehicle isn’t roadworthy?

We can move inoperable vehicles. There is an additional fee for this service, but as long as the vehicle can roll, brake and steer, our carriers can load it onto their standard trailers.

What kind of truck do you use to move my car?

We offer several options to meet our customers’ needs. We recommend an open trailer for transport, which is the same method used to move brand-new cars from the factory to dealerships and the most cost-effective option. If you are moving an exotic, collectible or antique vehicle, we suggest choosing an enclosed trailer for transport. Call our auto transportation experts at (877) 850-1231 for more details and to receive your free, no-obligation quote.

How far out should I schedule my auto shipment?

We recommend scheduling your auto shipment as soon as possible to find a carrier for your preferred pickup window at the lowest price. Some advance notice is ideal, however, we will work to accommodate any situation.

Can I choose my pickup and delivery days?

While we cannot guarantee a pickup or delivery date, we recommend booking with as much advance notice as possible if you have preferences related to your transport. 

Receiving Your Quote

Do you offer door-to-door pickup and delivery service?

As long as it is possible, the assigned carrier will pick up and deliver your vehicle to the addresses you specify. Of course, if there are transportation restrictions or safety challenges the carrier will work with you to arrange a convenient pickup and delivery location.

What forms of payment do you accept?

For the initial payment, we accept all major credit cards, including Mastercard, Visa, Discover and American Express. For the most cost-effective option, the balance outstanding on delivery day is paid via  cash or a certified check made out to the carrier. We also allow payments to be made in full by credit card if that option is selected upfront.

What happens if I cancel?

You can cancel at any time prior to your vehicle being picked up. If you cancel prior to the assignment of a carrier you will be charged a $50 dispatch fee. In the event you cancel after the assignment of a carrier, you will be charged only the amount of the initial payment.

How much is the initial payment?

Your initial payment is dependent on the mileage of your transport. Nothing is due at time of booking. Please call our auto transport experts at (877) 850-1231 for more details.

Does my quote include insurance?

Yes, our quotes are all-inclusive. All of our carriers are required to have a minimum of $1,000,000 in liability insurance and $100,000 in cargo insurance. To ship your vehicle, we verify that the carrier’s insurance policy is valid and in good standing for the duration of your shipment.

Awaiting Pickup

How do I prepare my vehicle for transit?

See our Vehicle Shipping Tips for details about how to prepare your vehicle. In short, you’ll want to remove all personal items, make sure all essential systems are working, and remove any interior and exterior accessories that could be damaged in transit.

Can I pack personal items inside my vehicle?

Vehicles must be emptied of all personal items before shipping. Unfortunately, Sherpa and your assigned carrier cannot be responsible for personal items left inside the vehicle. See our Vehicle Shipping Tips for more details.

Do I/ does someone need to be at both pickup and delivery?

Yes. It is important that you, or another adult that you trust, is there for pickup and delivery of your vehicle. This designated person plays an important role in the shipping process including documenting the state of the vehicle and signing the Bill of Lading, which acts as a receipt of the vehicle’s condition.

What should I do with my E-ZPass or automatic toll collection pass?

Please remove your E-ZPass or any other electronic toll collection mechanism from your vehicle entirely and mail it to your destination or bring it with you. Due to the nature of the automated toll road systems, if your device is left in your car as it is transported, you will incur toll fees as if you were driving the vehicle. Sherpa Auto Transport will not take responsibility for this avoidable expense.

Awaiting Delivery

Is there a way to track my vehicle’s progress?

Of course. Call our auto transport experts anytime during the shipping process at (877) 850-1231 for an update on your vehicle’s location and estimated arrival time.

How long will it take to transport my vehicle?

This depends on how far it is going, the time of year and the specific route. Auto shipments can take as little as a day or two and as long as a few weeks. At times, severe weather and difficult road conditions may impact delivery schedules. Call our auto transport experts at (877) 850-1231 to get a custom quote based on your pickup and delivery dates and locations.

After Delivery

What if I notice damage on delivery day?

We partner with only the most professional auto transporters in the business. These carriers have outstanding customer service and delivery records. In the unlikely event that your vehicle is damaged in transit, be sure to note its condition on the Bill of Lading provided upon delivery. We also advise that you take photos and/or video of your vehicle upon pickup and again at delivery.

If someone is handling the pickup or delivery on your behalf, please review these instructions with them. If you have any concerns related to the condition of your vehicle, please give us a call at (877) 850-1231.

Ready For Your Free Quote?

Call us at 877-850-1231