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FAQs

Your car shipping questions answered

We answer your car shipping questions with our Sherpa Auto Transport FAQ. Our auto transport experts are ready to answer additional questions and help you craft the perfect solution based on your budget and needs. Call (877) 850-1231 today to learn more and receive your free quote.

Looking for more online? Visit our help center

Sherpa’s Offerings

Why Sherpa Auto Transport?

We are an auto transport brokerage committed to providing a superior experience for our customers. We offer top-notch customer service with thousands of five-star reviews to prove it. Our honest, transparent pricing is backed by our exclusive Price Lock Promise. Simply put, the price you’re quoted is the price you pay. These efforts coupled with our thorough carrier vetting process ensure a successful transport for our customers.

What does Price Lock Promise mean?

Sherpa’s exclusive Price Lock Promise means that the price we give you is the amount you’ll pay upon delivery. If your originally quoted amount proves insufficient to secure a reputable carrier, we will contribute up to $300 of the Initial Payment to make your transport happen at the original total price.

What is the Clean Car Guarantee?

After hearing from some of our customers that their vehicle arrived at its destination dusty – we’re proud to offer our Clean Car Guarantee to address this issue. Once your vehicle arrives at its final destination, treat yourself to a car wash – on us! Take your car to get washed and we’ll reimburse you up to $20 for the car wash. 

What type of services do you offer?

Sherpa is proud to provide top-notch auto transport across the 48 contiguous US states and Hawaii. No matter your reason for shipping your vehicle, we are here for you. We move sedans, SUVs, pickup trucks and vans – everything from rare, collectible autos to family cars to inoperable vehicles with the ultimate care.

We offer convenient door-to-door transport and can accommodate expedited pickup windows for those in a hurry.

What type of vehicles can you transport?

We transport sedans, SUVs, pickup trucks, and vans within the 48 contiguous U.S. states and between Hawaii and the mainland. At this time, we do not service motorcycles, boats, golf carts, ATVs, or RVs.

We can ship both operable and inoperable vehicles so long as the vehicle can roll, brake, and steer, and that you can provide the carrier with a key to the vehicle. We can also ship electric vehicles.

If you have any questions about shipping your car, SUV, pickup truck or van, our auto transport experts can help. Please call us at (877) 850-1231.

Where can Sherpa pickup and deliver?

Sherpa services the 48 contiguous U.S. States and Hawaii. Currently, we do not offer shipments to Alaska or outside of the United States.

Sherpa’s services are door-to-door, which means the designated carrier will pickup and delivery as close to the specific addresses as possible, taking into account safety and accessibility. If you are looking to pick up or deliver in Washington DC, we will move the location to outside the city’s limits. Washington DC has a city ordinance in place that heavily restricts large trucks in most areas. 

Do you offer any discounts?

Yes, we proudly offer a discount to those in the military as well as our returning customers. We also offer discounts to customers shipping multiple vehicles. Call us today at (877) 850-1231 for more details and to receive your free, no-obligation quote.

Can I ship more than one car?

Yes, we can help with multi-vehicle shipments. Give us a call at (877) 850-1231 and an auto transport expert can provide a quote for your shipment including our multi vehicle discount.

Looking to ship 5 or more vehicles at once? Email us at sales@sherpaautotransport.com

Before You Ship

How do I receive a quote?

Let’s get started! Many of our customers can receive an instant quote and book their shipment fully online.

Our auto transport experts are here to help answer any questions to set up your shipment for success. Give us a call at (877) 850-1231

How far out should I schedule my auto shipment?

We recommend scheduling your auto shipment as soon as possible to find a carrier for your preferred pickup window at the lowest price. We also offer expedited pickup options for our customers in a bind. To discuss the best option to fit your needs, please call us at (877) 850-1231 

Can I choose my pickup and delivery days?

While we cannot guarantee a pickup or delivery date, we recommend booking with as much advance notice as possible if you have preferences related to your transport. 

Our standard estimated pickup window is 5 business days. For those in a hurry, we offer expedited pickup windows for an additional fee. Give our team a call at (877) 850-1231 to discuss the best option for your shipment.

What if my vehicle isn’t roadworthy?

We can move inoperable vehicles. There is an additional fee for this service, but as long as the vehicle can roll, brake, and steer, our carriers can load it onto their standard trailers. The carrier will also need a key to the vehicle in order to transport it.

What kind of truck is used to move my car?

We offer several options to meet our customers’ needs. We recommend an open trailer for transport, which is the same method used to move brand-new cars from the factory to dealerships and the most cost-effective option. If you are moving an exotic, collectible or antique vehicle, we suggest choosing an enclosed trailer for transport. Call our auto transportation experts at (877) 850-1231 for more details and to receive your free, no-obligation quote.

Receiving Your Quote

Do you offer door-to-door pickup and delivery service?

As long as it is possible, the assigned carrier will pick up and deliver your vehicle to the addresses you specify. Of course, if there are transportation restrictions or safety challenges the carrier will work with you to arrange a convenient pickup and delivery location.

What happens if I cancel?

You can cancel at any time prior to your vehicle being picked up. If you cancel prior to the assignment of a carrier you will be charged a $50 dispatch fee. In the event you cancel after the assignment of a carrier, you will be charged only the amount of the initial payment.

What forms of payment do you accept?

For the initial payment, we accept all major debit and credit cards, including Mastercard, Visa, Discover and American Express. For the most cost-effective option, the balance outstanding on delivery day is paid via cash or a certified check made out to the carrier. We also allow payments to be made in full by credit card if that option is selected upfront.

How much is the initial payment?

Your initial payment is dependent on the mileage of your transport and the service type selected. Nothing is due at time of booking. Please call our auto transport experts at (877) 850-1231 for more details.

Does my quote include insurance?

Yes, our quotes are all-inclusive. All of our carriers are required to have a minimum of $1,000,000 in liability insurance and $100,000 in cargo insurance. To ship your vehicle, we verify that the carrier’s insurance policy is valid and in good standing for the duration of your shipment.

All contracted carriers also add Sherpa as a Certificate Holder on their insurance policy.

Awaiting Pickup

How do I prepare my vehicle for transit?

See our Vehicle Shipping Tips for details about how to prepare your vehicle. In short, you’ll want to remove any EZ-Pass or fragile items, make sure you have a key available to provide the carrier, and remove any interior and exterior accessories that could be damaged in transit.

Can I pack personal items inside my vehicle?

Your Sherpa shipment includes up to 100 lbs of personal items or household goods stored in the trunk area or secured below the window line. If you are shipping to or from a port or your shipment includes ocean transit, your vehicle must be emptied of all items. Sherpa and your assigned carrier cannot be responsible for personal items left inside the vehicle. See our Vehicle Shipping Tips for more details.

Do I/ does someone need to be at both pickup and delivery?

Yes. It is important that you, or another adult that you trust, is there for pickup and delivery of your vehicle. This designated person plays an important role in the shipping process including documenting the state of the vehicle and signing the Bill of Lading, which acts as a receipt of the vehicle’s condition.

What should I do with my E-ZPass or automatic toll collection pass?

Please remove your E-ZPass or any other electronic toll collection mechanism from your vehicle entirely and mail it to your destination or bring it with you. Due to the nature of the automated toll road systems, if your device is left in your car as it is transported, you will incur toll fees as if you were driving the vehicle. Sherpa Auto Transport will not take responsibility for this avoidable expense.

Awaiting Delivery

How long will it take to transport my vehicle?

This depends on how far it is going, the time of year and the specific route. Auto shipments can take as little as a day or two and as long as a few weeks. At times, severe weather and difficult road conditions may impact delivery schedules.

Call our auto transport experts at (877) 850-1231 to get a custom quote based on your pickup and delivery dates and locations.

Is there a way to track my vehicle’s progress?

Of course. Contact our auto transport experts anytime during the shipping process for an update on your vehicle’s location and estimated arrival time.

For the fastest response, please email our team at support@sherpaautotransport.com.

How do I pay the carrier at delivery?

The outstanding balance is due to the carrier in the form of cash or certified check at the time of delivery. The certified check must be made payable to the carrier company.

We also allow payments to be made in full by credit card if that option is selected upfront prior to booking your shipment. If your shipment is booked and you have any questions about your payment, please email support@sherpaautotransport.com

How should I prepare for delivery?

The driver will coordinate drop-off with the delivery contact, which should be you or someone else 18 years or older who you trust. It’s important to perform a thorough inspection of the vehicle upon delivery to accurately document the condition of the vehicle on the Bill of Lading.

Please make sure to have your payment to the carrier ready. Unless otherwise specified, the driver should be paid via cash or a certified check made out to the carrier company.

If you have any questions, our auto transport experts are always happy to help. For in progress shipments, email our team at support@sherpaautotransport.com

Is it customary to tip the carrier?

The amount provided by Sherpa for your transport is all-inclusive. Tips are not expected or necessary. Of course if you feel that the carrier went above and beyond, tips are at your discretion.

After Delivery

How do I redeem the Clean Car Guarantee?

Get A Car Wash – On Sherpa! While we make transporting your car easy, sometimes your vehicle can get dirty along the way. We offer a free car wash after delivery through our Clean Car Guarantee.

Take your vehicle to the car wash of your choosing and email fulfillment@sherpaautotransport.com your Bill of Lading and car wash receipt for a redemption of up to $20. Make sure to redeem your car wash within 14 days of delivery.

What if I notice damage on delivery day?

We partner with only the most professional auto transporters in the business. These carriers have outstanding customer service and delivery records. In the unlikely event that your vehicle is damaged in transit, be sure to note its condition on the Bill of Lading provided upon delivery. We also advise that you take photos and/or video of your vehicle upon pickup and again at delivery.

If someone is handling the pickup or delivery on your behalf, please review these instructions with them. If you have any concerns related to the condition of your vehicle, please give us a call at (877) 850-1231.

Carriers

I am a carrier. How do I contact Sherpa?

Thanks for your interest in working with Sherpa Auto Transport! To submit interest in a Sherpa shipment, please use our carrier portal. Submission of interest does not guarantee assignment of the load.

You may also reach our dispatch team at dispatch@sherpaautotransport.com

Ready For Your Free Quote?

Call us at 877-850-1231