Customer Reviews

I purchased a wrecked vehicle out of Texas and needed it shi...

         
Brady of Haslet, Texas
I purchased a wrecked vehicle out of Texas and needed it shipped to Utah. I looked at a total of three transport companies and Sherpa Auto Transport had a really good website that led me to give them a call. The gentleman on the phone did a really good job and explained the process and made me really comfortable with the service they provided. He explained everything really well and answered all my questions, and he felt confident that they could ship my car here. The one concern that I had was that they decided that the car wouldn’t be drivable. I was getting my quote and he said they would send somebody out there and fix the car a bit, so that added additional time on getting it to transport. They could’ve just had somebody over there and pick up the car even if it was a non-drivable vehicle to cut down on the amount of time to actually get the vehicle.

The driver was nice. He gave me a call and it was about an hour before he got to where he dropped off the car. He was close to being on time. He was really helpful with getting the car unloaded and he was awesome in everything. It took about three to four days from the time that I called and said I had to pick up the car until the car was delivered. The timeframe was pretty close to the expectations set into place by the original customer service agent. The cost of the transport was good, but they didn’t entirely make it clear why they charged service for $800. They were willing to give a certain dollar rebate with that, but it made it more expensive. They could have not charged it upfront. It seemed odd that you get a $100 off, but then you have to put up an amount. Still, Sherpa did a good job and if I have the opportunity to ship a car again, I’ll definitely use them.

I had to move and I looked at three different transport comp...

         
Bonnie of West Chester, Pennsylvania
I had to move and I looked at three different transport companies before I went with Sherpa. I used them for their transparency and they said that whatever price they quoted was the price that it was gonna say and if it goes up, they would take it out at their end. The cost though was very competitive. They had a great rep and as soon as I put in for a quote online, she called me within a minute or two. She was very responsive and so all the way through the whole transport. My vehicle was transported all the way across the country. It was 3,000 miles and the transport was a lot faster than we thought. They left the house on a Tuesday evening and they got to the arrival place on a Friday night. The location specified all stayed the same.

Although, we had minimal interaction with the driver. He did not speak English well which was not a problem but he was very cooperative and he met us at the right spot. When he got to Arizona, he met us right by our house. But, in the beginning, there was a little mixed up and we could have been given a little more lead time. The actual pick-up person called the night before but they never showed in the morning. So, I called them a few hours later and they said that they would come the next day. It was the actual transportation truck’s fault that there was a delay with the driver but it worked out well. Overall, Sherpa did a great job and I would use them again.

I was relocating from California to Colorado. I was shipping...

         
Barnaby of Nobleboro, Maine
I was relocating from California to Colorado. I was shipping a Subaru Outback and I looked at several transport companies. I did an online inquiry and I got bombarded by calls. Then, I got a recommendation from my brother who knew someone at Sherpa and they had a reasonable price. The quote was a little bit higher than some. I could have gone for a cheaper, but it also seemed like they were more credible and reliable that they would ship it in a timely fashion. So, it seemed like a good trade-off.

The customer service was terrific and they were always responsive and on top of things. It turned out to be a little higher than they had anticipated and they ate the difference. I appreciated that. Also, the delivery went very smoothly. The drop-off guy was very communicative and super friendly. And the vehicle was in a fine condition. They took good care of it. The transport took four of five days and I was very pleased with the experience. I would highly recommend them.

I was moving my car a thousand miles from Florida to here. I...

         
Patrick of Avemaria, Florida
I was moving my car a thousand miles from Florida to here. I was reading the different reviews that people were making about other companies, and though Sherpa cost a little more money, they had better reviews and better clientele. The quote was pretty much what the final cost was. I made the deal and they told me when the pickup was coming. The driver that came was a gentleman. I was very happy with the service and I would definitely use them again.

My daughter relocated to Atlanta from New York for a new job...

         
Afrika of Staten Island, New York
My daughter relocated to Atlanta from New York for a new job and she was shipping a Nissan Sentra. I liked the reviews that were given by the previous customer of Sherpa and they were pretty on-point with contacting me and giving me the quote. They were also very nice about offering holiday rebates and opportunity for savings if I went with them. That was very helpful. I spoke with, at least, five people from this company at different times and every last one of them was very helpful and very on-point and above words.

The actual shipper that they put me in contact with was local from the area that my daughter lived in and needed to have her car picked up from. He was helpful also. The only thing that caused a little ripple was the arrival of the vehicle. It was a day late. However, even with that, they were very understanding and accommodating. They reduced the final price because of that inconvenience. They were able to settle any popping issue that we had for the most part. Also, it was a fair cost compared to the other prospects that I looked at. It was a good experience and one that would make me recommend them to anyone else that needed that service. It was good dealing with everything. As long as what was promised to me is delivered, I am totally satisfied.

My mom was spending two months in Florida and I shipped a Fo...

         
Chris of West Hartford, Connecticut
My mom was spending two months in Florida and I shipped a Ford Fusion from Connecticut. I liked Sherpa Auto Transport's price and better business review over other companies. One other company was very cheap, but their Better Business review is terrible. The customer service representatives at Sherpa were fantastic and they were very informative when I called with questions. They responded and always took the time to explain things.

The only reason I hesitated was they have the payment to them and I also had to pay the driver directly. I thought that it was gonna be a pain to get a cashier's check, but it was fine and their price was competitive with the other company. Sherpa picked the vehicle up on a Friday and they said that it should be in Florida around Wednesday or Thursday of the following at the latest. My mom was down there without a car. But when I met the driver, Rick, he said, "Nah, I'm gonna be there Monday or Tuesday." It was super quick.

Getting a hold of my mom on her cellphone is hard, so the driver did a great job of getting the vehicle delivered to her because she can be a little anxiety-prone. I talked to the driver and he told me it was all good. It was great and my mom had a good experience. Rick was awesome. He showed up and was super courteous and professional. He was a nice guy. He got delayed because there was some traffic, but he really kept me in the loop. Anytime I called, he picked up right away. It was a smooth transaction.

I got Sherpa Auto Transport to transfer a Wigo from Denver t...

         
Henry of Westminster, Colorado
I got Sherpa Auto Transport to transfer a Wigo from Denver to New York. The rep I talked to was friendly and everything went well. We had to ship the car within a month. I told her we'd deposit the following week and she continued the plan. Then, she sent someone over and picked up the car. And then the next couple days, it was in New York. They were pretty good. The quote provided by Sherpa was also reliable and it was a fair price. The guy who delivered the vehicle to me was friendly too. The transport took three days from beginning to end. My front bumper and the back bumper are there, so everything was fine.

We were relocating across the country and I needed to get my...

         
Brenda of Washington, Washington
We were relocating across the country and I needed to get my small SUV transported. Out of the three companies that I looked at, I had Sherpa Auto Transport do it because of the cost. Their customer service was awesome, very communicative and transparent when it comes to emails and calls. During the delivery, the carrier driver communicated okay. However, it was weird because he had someone else that would call for him, and what that person gave was often different than what Sherpa actually gave. There was some confusion that happened - Sherpa told me that the driver would be here by noon, but then the driver called at 8:00 and told me that he was already there. I was working then, so I wasn't there. But he totally accommodated and did other stuff first then he came back. What I ended up paying for the transport wasn't exactly what I was quoted, but I was okay with it. The car also arrived really dirty, but Sherpa offered a free car cleaning.

I wanted to get my car from point A to point B. I looked at ...

         
Linda of Spring Hill, Florida
I wanted to get my car from point A to point B. I looked at three transport companies and I went with Sherpa Auto Transport as they seemed to have their act together better than everybody else. The quote that I was given was very reasonable too. Sherpa's customer service reps were all very friendly and knowledgeable and when I had a question, they answered me right away. The car was picked by Friday, and it got to me in a fine condition by Monday.

We moved out of the state we were living and needed to ship ...

         
Steven of Long Beach, New York
We moved out of the state we were living and needed to ship a BMW SUV. I've looked into four different transport companies but went with Sherpa for their reputation and reviews. Their rep was very professional. I was provided with a fair quote and it fell in line with most of the other quotes I got. It was accurate with the final cost. The delivery was as they said it would happen. It was well-planned, and a lot of communication. The interaction I had with the delivery driver was great. The driver that picked the vehicle up was the same driver that dropped it off. The vehicle was transported at least 1,500 miles and its condition was perfect, except for the dirt.

I bought a Toyota ’86 and I wanted it transported. I looked...

         
George of Easton, Maryland
I bought a Toyota ’86 and I wanted it transported. I looked into 10 different transport companies and Sherpa's Google reviews and price made me go with them. I called them and they gave me a quote. The quote was a little more expensive than the average. But for the reviews that they had, it was the cheapest so it was the best for the price. They told me that once they find a driver, they were gonna call me up again, and they did that in less than 24 hours. Also, the rep who handled my situation was good.

The transport was for 550 miles and it took one day from pick up to delivery. The driver called me when he was in the runabout and outside of the driveway of my complex. He unloaded the car and I checked it. It was unscathed. However, I’m a little bit bitter because Sherpa was supposed to give me a $100 gift card. They were gonna give me the receipt but the driver forgot to send me one, so they said that they’re gonna talk to me to get the $100 gift card I never received. The cost I paid was accurate and it could have been cheaper but it was okay the way it is for the speedy delivery and reliability.

I moved from Mississippi to Florida. I have two cars - I dro...

         
Dinpow of Starkville, Mississippi
I moved from Mississippi to Florida. I have two cars - I drove one and for the other one, my 2010 Honda Accord, I decided that it was better to have it transported. I looked at three companies and I ended up going with Sherpa Auto Transport as some of their consumer reviews have stated that they have a very good reputation. Also, they were not very expensive. Everyone in their customer service was good and during the transport, everything went smoothly. The only thing was, the driver was out here the last moment because Sherpa had difficulty looking for one. It was only on the day of the pickup itself that I knew who was gonna be the driver and what time they're gonna pick the car up. But then during the delivery, the carrier driver and I communicated very well. The cost that I paid at the very end was very accurate and it was excellent considering the service I received.

I was moving to another location for another project. I wasn...

         
Kubendran of Wauwatosa, Wisconsin
I was moving to another location for another project. I wasn't able to go and pick the car up and so I went online and searched for transport companies. Sherpa Auto Transport came up and I called them immediately. I had them transport my Toyota Corolla from Milwaukee to Atlanta. The quote they gave me was very good and I liked it. The whole transport took a week and the delivery guy called me an hour before he came.

I needed a transport service to ship a vehicle as a gift to ...

         
Joseph of N Las Vegas Nevada, Nevada
I needed a transport service to ship a vehicle as a gift to a person who is based in Jacksonville, Florida. I looked at three different transport companies but I got a good feeling about Sherpa. Their customer service was good. They got the car there in two days and the recipient was not expecting it at the time. I was also expecting it for a week and a half. Their reps didn't let us know they were in the process and that would have been a good thing to know. The driver's name, his phone number, and all that information would have been helpful. Other than that, the vehicle was in good shape upon its arrival. I would recommend Sherpa.

I was moving from New Jersey so I had to ship my car and my ...

         
Carlos of Columbus, New Jersey
I was moving from New Jersey so I had to ship my car and my SUV here towards San Antonio. I went with Sherpa because of the contact and scheduling and it went well with their rep. We set up times for pick up and delivery and told them to give me a call when the vehicle is almost here. The price I paid in the end was fine. It was just about what I was quoted. Also, the driver was pretty respectful. He called me every time he was close to the area and let me know that he was in town. It was the holidays, so the transport took about a day longer because of the New Year. It was about 10 days in total. And the vehicles arrived fine. They were just as we shipped them. I've recommended Sherpa to someone.

My daughter was moving to California and she was transportin...

         
Annie of Chambersburg, Pennsylvania
My daughter was moving to California and she was transporting a 2016 RAV4. She called three different transport companies before calling Sherpa and we went with them because of the price and availability. The rep who helped us was great. His knowledge was very good and he tried to accommodate us and let us know every aspect of the procedure. Then, the driver came around, explained the process, and took pictures of the car. It only took them two or three days to get to California. We were flying out and the car was there when we got there. The car was a little dirty because they got into a snow storm which we understood. The cost with Sherpa was great and our experience went well. We are very pleased with the company.

We shipped a 2006 Mercedes Benz for 630 miles. We looked at ...

         
Kimberly of Leland, North Carolina
We shipped a 2006 Mercedes Benz for 630 miles. We looked at two other companies but Sherpa was going to be slightly cheaper because they’re offering a rebate once you send in the final statement after it shipped. Also, they sounded like they could get it done a little quicker. But it ended up not being so. When we booked with them, the process was quick and easy. The rep got all the information and said they would contact us.

They couldn’t find a driver for the time that we had slotted, but it was also the holidays. It wasn’t a bad experience and we weren’t in any rush so it wasn’t a big deal for us anyway. We got emails saying they were trying to find drivers daily and then when they finally found one we then got calls. The vehicle was delivered the next night after it was picked up. The delivery guy was a nice guy. He called at 6:00 PM when he was in Huntsville. He had just dropped off another vehicle and he asked if we still wanted him to come that evening. We said yes. He said, he’d be on his way and be in about 7:30 and it was about 8:00 o’clock when he arrived. He did a good job. There was nothing wrong with the car, it looked exactly like it was when I left it.

I was shipping a vehicle for myself and my son...

         
Robert of Hanford, CA
I was shipping a vehicle for myself and my son. He had a car accident, so he needed a replacement. I had a place that we had done some main storage before, so I went directly with them because they worked with me before and it always went pretty quick. However, it got to the point where I couldn't get a hold of anybody with that company unless I went through their phone system and said, “Sale”, and then I got a hold of someone ‘cause they wanna make money. Customer service was dark, so that was when I had to hunt around again. Sherpa had good reviews and they also weren’t the most expensive. They went the middle of the road and a lot of people seemed to like their transport service. I went with Sherpa and their timeline was a lot faster than what I had before with the other company.

My experience with their customer service was also very good. I was able to speak with the same person just by asking for the office he told me. It’s a mom and pop shop, which I like. They were really good, really responsive and always got back to me in a timely manner. And the trucking company that they work with, at least the one that handled us, Northwest, was great. The driver was also very professional, very quick and on time. The overall cost was very good too. It wasn’t overpriced. For the service and quickness that they got through, everything worked out fine. I’d recommend Sherpa.

We had Sherpa Auto Transport ship a 2003 Ford Focus from Nor...

         
Steve of Waynesville, NC
We had Sherpa Auto Transport ship a 2003 Ford Focus from North Carolina to Arizona as my mother-in-law was relocating. We went through a few other companies but their customer service was overall better. The car was delivered in the same condition that it was picked up in and the amount we paid was the same fair amount we were quoted at the beginning.

We were moving our car from New Orleans to California...

         
Linda of New Orleans, Louisiana
We were moving our car from New Orleans to California for a vacation visit for three months. My husband had contacted several transport companies but he hadn’t gotten any response back. I contacted two and I heard from both of them. Both of them were pleasant. Sherpa offered a couple of incentives which made the difference. The quote was competitive with the other one, except Sherpa was offering $100 rebate. They were also offering a $20 rebate for the carwash which was very good. We’ve also contracted with them to return our car in March. So, they picked up the car in New Orleans, they delivered it on the day they said they would, and we were really pleased. I’m satisfied enough that I’m gonna use them again when I return the car to New Orleans.

There had been a fire in my apartment building...

         
Daniel of Littleton, Colorado
There had been a fire in my apartment building in Colorado, and I had come back East and I needed to have my 2004 Honda Sedan shipped. I called Sherpa and it was all good. The customer service was great. The drivers were great too.

I had a good experience with Sherpa. We were shipping a...

         
Carolyn of Pennsylvania, Pennsylvania
I had a good experience with Sherpa. We were shipping a car across country from New Jersey to LA. I liked speaking with Sherpa and they responded. I had a good feeling in the communication. The pickup and delivery of the vehicle were quick and smooth. The quote they gave me was accurate as well. The driver was courteous too. We set up a spot and it didn’t change. It was good. The people we interacted with on drop-off and pick-up were courteous, quick, and got the job done. I’d recommend Sherpa.

I purchased an old Mustang in California and had it shipped ...

         
Gary of Phoenix, Arizona
I purchased an old Mustang in California and had it shipped to Indiana. I went with Sherpa because of the timing. I called and the rep set it up. She did a good job. The quote was too high but the accuracy to the final price was perfect. From the time the driver picked it up until I got it, it took two days. On the delivery, the gentleman called and said he would be at Walmart about six miles from my house. We met in there and picked it up.

I'm in the military and I had to go overseas. I had a friend...

         
Jared of MARYSVILLE, WA
I'm in the military and I had to go overseas. I had a friend watch my car because I didn’t want it just in a warehouse and I had to pay for it to be shipped once I got back. I looked at five different transport companies and during the research, I found that there's a lot of shady business in that industry. Most companies would say what it's gonna cost and then, they don't disclose to you the price once it's negotiated by the driver. So then, when the driver brings your truck, they say, "No. It's this much," and you can't get your truck or your car unless you pay them. But the guarantees that Sherpa offered with the price and everything was upfront. They ate that money and it ended up being more than they quoted me. That was the only driver they could find that would do it and they paid that cost.

I called one time because I was expecting my truck to be picked up. I was wondering where it was on a certain day and they said they would call me back and they did. Some companies don't follow up on that, but they called me right back and informed me of my delivery day. Everything went smoothly and the quote they gave me was a fair price in the end.

Once the driver got close, he called me. He left voicemails and shoot me texts as he was coming up. He was delayed because of the snowstorm, so he had a car drop off in the middle of California and went to bed for the night. The next day he called me and said that the weather has cleared and that he was on his way. He also informed me what time he would be here and he showed up at that time. He was very polite and professional. It's interesting that it was just a guy with a truck and a trailer. It wasn't like a flatbed or anything. He backed my truck off and I took a look around and everything was fine.

I got a good quote from Sherpa to ship my car from California...

         
Dayana of California, California
I got a good quote from Sherpa to ship my car from California to Florida. I also had a straightforward and easygoing interaction with the customer service rep. The final price was a bit more expensive compared to when I shipped my car from Florida to California. But the car was delivered over a weekend instead of a week. I was late to meet the driver but he was very patient. He came four or five days early. I looked over the car, and it was in the same condition that I left them with it. It was a great experience. I would want the price to be cheaper, but it was reasonable.

I needed to transport my Hyundai Sonata so I looked into fiv...

         
Anshul of Redmond, Washington
I needed to transport my Hyundai Sonata so I looked into five transport companies. Sherpa was very prompt in replying back. Their communication was strong. Others were slightly cheaper than what they were offering, but I still went ahead because of their assurance. The car was delivered on time, and the driver was also prompt in communication. Sherpa was good overall so I’m using their service again.

I purchased a vehicle in Arkansas and I live in New Jersey. ...

         
Keith of Mena, Arkansas
I purchased a vehicle in Arkansas and I live in New Jersey. I shipped my car through Sherpa because the reviews that I got were pretty good. The quote I was given was very competitive and the guy I worked with was very professional. He made sure I understood everything and I didn’t have any surprises. They kept me informed of everything. Any changes, they updated me either by telephone call or text. I had a very good experience overall. The car was delivered a day earlier than expected. They went over the bill of lading but I didn’t see any extra damage. I was also very happy with the condition of the vehicle when it came. I'm satisfied with Sherpa. But they’re supposed to send me a gift card. I never got my gift card.

I bought a car in West Virginia. I was gonna fly out there a...

         
Milton of Bunker Hill, West Virginia
I bought a car in West Virginia. I was gonna fly out there and tow it back. But because of the weather I had to tow it back from West Virginia to around St. Louis.
I looked at 8 transport companies and because of the reviews and the price I decided to go to Sherpa. They were 30% under everybody else. They answered their phones immediately and kept me up to date. They had the information about when the car was gonna be picked up. They were just super. The transport was completed in 24 house. It was very quick. Sherpa more than met my expectations with the timeframe and all that that they said.

I looked up about 20 companies and looked at customer reviews...

         
Melody of Kenner, Louisiana
I looked up about 20 companies and looked at customer reviews. Sherpa had very good reviews. I needed to ship my grandson’s car from Kenner, Louisiana to Lakeport, Florida, and they promised to have the car shipped off on a specific day. It was picked up that particular day, and also delivered as promised with no additional fees. So, I couldn’t have been happier. I highly recommend them and if I'll have another shipment to do, I would only use Sherpa.

My daughter was moving from Wisconsin to California, and we n...

         
Doc of Milwaukee, Wisconsin
My daughter was moving from Wisconsin to California, and we needed to transport her car from here to there so that it doesn’t do the wear and tear of her driving it all the way over there. I looked at three or four companies and sent inquiries to all of them, but Sherpa was the first to call me and they were excellent on the phone. They're very informative, easy and non-pushy. I also liked the fact that nowadays, there’s a big list that everybody uses with all the drivers, and people bid on different moves. Sherpa doesn’t charge you until they get a driver, so you know that it’s gonna happen.

We live up in Central Wisconsin, so I was looking to save some money. The rep said that if I was interested in bringing the car to Milwaukee, it would probably get a lower price so we decided to do that. Once the whole thing started going and we got the guy, he called us and he was coming in from the middle of Wisconsin as it is, so he was able to pick the car up right near where we live, without us having to go down there. I was extremely impressed with both the way Sherpa did things and the way that the Pro Express company did. The guys who delivered were very professional-looking and informative. My daughter was with us as we dropped the car off, and then everything worked just as they said it would. They dropped it off to her, and and it took about a day or two before they said they would in California. Overall, I was extremely pleased with the whole service. My daughter said that the car arrived a little dusty but it looked exactly the same.